Network Operations Engineer

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Job Title: Network Operations Engineer (Managed Service Provider)

Location: Sacramento, CA 95827 (On-site, M–F, 8 AM – 5 PM)

Company: Quality Solutions Nationwide, Inc. (QSN)

Employment Type: Full-Time (On-site only)

Reports To: Technical Services Manager Pay: $80,000- $90,000

Position Overview:

Quality Solutions Nationwide, Inc. (QSN) is seeking a highly capable Network Operations Engineer to support, monitor, troubleshoot, and maintain customer network environments, field-deployed systems, and internal technical operations. This is not a traditional help desk role. We are looking for someone with strong real-world network operations experience who is comfortable working in field environments, diagnosing connectivity issues, managing cellular failover solutions, and supporting managed network equipment. The ideal candidate will also be confident in customer-facing technical support. The right person is technically strong, organized, calm under pressure, and able to take ownership from problem identification through resolution. In this role, you will support network infrastructure, managed devices, customer sites, installation teams, project managers, and service operations. You will be responsible for ensuring systems are properly configured, continuously monitored, accurately documented, escalated when needed, and fully supported through resolution. The ideal candidate will have an active CCNA certification, hands-on experience with Cisco, CradlePoint, and Juniper systems, and a solid understanding of Microsoft 365. Experience with ServiceNow, Salesforce, and network monitoring tools such as PRTG, NetCloud for CradlePoint, and Juniper Mist is highly preferred. This position offers an excellent opportunity for a motivated professional seeking growth within a dynamic MSP environment. 

Key Responsibility:

Network Management and Administration:

  • Configure, maintain, and support Cisco and Juniper network devices (wired, wireless, VPN).
  • Troubleshoot and resolve network issues (latency, packet loss, routing anomalies).
  • Manage firewall rules, ACLs, and VPN connections.
  • Support POS system connectivity and troubleshooting for client retail networks.
  • Collaborate with field technicians, project managers, and leadership for seamless service delivery. 

System Operations & Support:

  • Onboard new team members by creating accounts and managing permissions.
  • Troubleshoot Microsoft 365 and Teams issues (SharePoint, Exchange, email configuration).
  • Use ServiceNow to manage tickets, document incidents, and maintain workflow accuracy.
  • Assist with Salesforce backend configuration, data migration, and process updates.
  • Document technical findings, resolutions, and contribute to Standard Operating Procedures (SOPs). 

MSP Responsibilities:

  • Provide Tier II/III escalation support for client networks.
  • Maintain detailed documentation of client network topologies, IP schemes, and device configurations.
  • Participate in proactive monitoring and performance tuning using tools such as PRTG and SolarWinds.
  • Support SD-WAN, MPLS, and site-to-site client connectivity.
  • Collaborate with project teams for infrastructure upgrades, migrations, and expansions. 

Technical Skills: 

  • Proficiency with Cisco, Juniper, CradlePoint, or similar networking platforms.
  • Experience with routing protocols (EIGRP, OSPF, BGP) and switching technologies.
  • Strong understanding of network security (firewalls, VPNs, ACLs, IDS/IPS).
  • Familiarity with cloud networking (AWS, Azure, or Google Cloud) is a plus.
  • Experience with network monitoring tools (SolarWinds, PRTG, NetCloud).
  • Knowledge of VoIP, Wi-Fi, and SD-WAN technologies preferred. 

Required Qualifications

  • Juniper JNCIA or related Juniper certification  Cradlepoint / Ericsson Enterprise Wireless understanding and certification
  • MIST understanding and certification
  • Netcloud understanding and certification
  • 1–3 years of hands-on experience in network administration or engineering.
  • Experience supporting Cisco and/or Juniper networking systems.
  • Proficiency in Microsoft 365 (Teams, SharePoint, OneDrive, Exchange).
  • Working knowledge of CLI, IP addressing, subnetting, OSPF, NAT, DHCP, and QoS.
  • Strong troubleshooting and analytical skills across network layers.
  • Excellent written and verbal communication skills.
  • Commitment to proactive service, accountability, and professional growth. 

Preferred Qualifications: 

  • Active CCNA (Cisco Certified Network Associate) certification.
  • Advanced Cisco certifications (CCNP) or equivalent experience.
  • Fortinet NSE / FCP certification
  • Familiarity with ServiceNow for ticket management.
  • Experience with Salesforce backend administration and data migration.
  • Background supporting data center or POS network environments.
  • Exposure to network monitoring tools (PRTG, NetCloud for CradlePoint).
  • Understanding of firewall management, network security best practices, and automation concepts.
  • Ability to communicate technical information to non-technical audiences. 

Preferred Certifications

  • CompTIA Network+
  • Cisco CCNA
  • Microsoft, Google, or cloud-related certifications 

Success in This Role Looks Like 

The successful Network Operations Engineer:

  •  Documents what was found, what was changed, and what still needs attention.
  • Communicates clearly and does not leave people guessing.
  • Understands that uptime, customer confidence, and fast resolution matter.
  • Can support both office-based network operations and real-world field deployments.
  • Takes ownership instead of simply passing tickets around.
  • Helps prevent repeat issues by identifying root causes and improving standards.
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Performance Expectations 

This position is expected to: 

  • Respond to technical issues in a timely and professional manner.
  • Maintain accurate device, site, and configuration documentation.
  • Support project readiness before installation begins.
  • Reduce repeat technical issues through proper troubleshooting and documentation.
  • Escalate issues before they become customer-impacting failures.
  • Support service, project management, installation, and customer operations with technical accuracy.

Work Environment: 

  • Positive, interactive, and growth-focused team culture.
  • Full-time, on-site position in Sacramento, CA.
  • Schedule: Monday–Friday, 8:00 AM–5:00 PM.
  • Reliable attendance and punctuality are essential.

Benefits: 

  • PTO
  • Sick Pay
  • Paid Holidays
  • 401(k) with Company Match
  • Medical, Dental Vision & Life Insurance
  • Supportive team culture with opportunities for growth and development 

Why Us?

At Quality Solutions, work is more than just a job. It’s about being part of a team that values integrity, authenticity, and collaboration. We believe in fostering a culture where employees are not just doing their jobs, but contributing meaningfully to the company’s long-term vision. If you’re someone who values transparency, teamwork, and meaningful growth, then we’re the right fit for you. 

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Introduction